October was another productive month for our one-of-a-kind I.T. Help Desk and our world-class website!
Our I.T. Professionals' average response time (that is how long it takes an actual human to respond to a help ticket) dropped nearly a full minute since our last update, from 3 minutes and 36 seconds, to 2 minutes and 40 seconds.
The average resolution time dropped too, from 3 hours and 58 minutes to 3 hours and 22 minutes. It is important to note that some IT issues require working in concert wi... read more